Terms of service
Online and In-Store SALES Terms & Conditions
Quotes
Quotes are valid for 30 days barring errors. Terms of Payment To action an order 50% deposit is required and the balance required in full prior to dispatch ex factory.
Returns Policy
Please choose carefully. All sales are final.
Changes or cancellations must be made within 24 hours of order placement by contacting us at sales@marktuckey.com.au or calling our Melbourne Showroom on 03 9419 3418.
Lead Times
We will provide you with an estimated date upon placement of your order. Delays do not constitute a breach of contract and Mark Tuckey is not liable or responsible for any disruptions or costs incurred.
Changes to orders
Changes or cancellations must be made within 24 hours of order placement by contacting us at sales@marktuckey.com.au or by calling our Melbourne Showroom on 03 9419 3418.
Custom orders
Modifications outside our standards may be possible. These requests must be made in writing and additional costs and lead times may apply if approved. Timber A natural feature of solid timber is the varying colours, grains and textures. Splits and cracks may develop as it responds to the environment and these are not to be considered a fault or flaw and will not compromise the construction of any furniture we make.
Cancellation of orders by seller
We reserve the right to cancel any order at any time in which case all funds paid by Purchaser will be returned.
Storage
If the Purchaser requests that an order be held or delayed this shall incur a weekly fee of 1% of the total value of the goods or $100 whichever is greater.
Wedding Registry
Mark Tuckey offers two payment options of wedding registry: a) To collect funds up to the value of chosen items / a set monetary figure b) To collect funds to an unspecified amount. All funds collected will need to be spent in Mark Tuckey and no cash equivalent will be paid.
Gift Cards and Credit Notes
These are non-refundable and expire 1 year from issue date. They are not redeemable for cash or equivalent in whole or part Limitations of Liability All products must be used for purpose and we are not responsible for any damage or injury caused as a result of fixings, installation, placement or misuse.
Quotes
Quotes are valid for 30 days barring errors. Terms of Payment To action an order 50% deposit is required and the balance required in full prior to dispatch ex factory.
Returns Policy
Please choose carefully. All sales are final.
Changes or cancellations must be made within 24 hours of order placement by contacting us at sales@marktuckey.com.au or calling our Melbourne Showroom on 03 9419 3418.
Lead Times
We will provide you with an estimated date upon placement of your order. Delays do not constitute a breach of contract and Mark Tuckey is not liable or responsible for any disruptions or costs incurred.
Changes to orders
Changes or cancellations must be made within 24 hours of order placement by contacting us at sales@marktuckey.com.au or by calling our Melbourne Showroom on 03 9419 3418.
Custom orders
Modifications outside our standards may be possible. These requests must be made in writing and additional costs and lead times may apply if approved. Timber A natural feature of solid timber is the varying colours, grains and textures. Splits and cracks may develop as it responds to the environment and these are not to be considered a fault or flaw and will not compromise the construction of any furniture we make.
Cancellation of orders by seller
We reserve the right to cancel any order at any time in which case all funds paid by Purchaser will be returned.
Storage
If the Purchaser requests that an order be held or delayed this shall incur a weekly fee of 1% of the total value of the goods or $100 whichever is greater.
Wedding Registry
Mark Tuckey offers two payment options of wedding registry: a) To collect funds up to the value of chosen items / a set monetary figure b) To collect funds to an unspecified amount. All funds collected will need to be spent in Mark Tuckey and no cash equivalent will be paid.
Gift Cards and Credit Notes
These are non-refundable and expire 1 year from issue date. They are not redeemable for cash or equivalent in whole or part Limitations of Liability All products must be used for purpose and we are not responsible for any damage or injury caused as a result of fixings, installation, placement or misuse.